Privacy Policy

When you shop with us or use our website, we may collect information that you provide directly to us.

• Your name and contact information.
• Email address and phone number.
• Billing and shipping address.
• Order and purchase information.
• Payment and transaction-related information.
• Information you provide when contacting customer support.

We may also automatically collect certain technical information when you browse our website.

When you visit our website, certain information may be collected automatically through cookies, analytics tools and similar technologies.

• IP address and approximate location information.
• Browser and device information.
• Pages viewed and products interacted with.
• Referral sources and website activity.
• Date, time and duration of website visits.

We use the information we collect for legitimate business and service-related purposes, including:

• Processing and fulfilling jewellery orders.
• Processing payments and transactions.
• Shipping and delivering your purchases.
• Providing order confirmations and tracking information.
• Responding to customer support requests.
• Improving our website, products and shopping experience.
• Detecting and preventing fraud or unauthorised activity.
• Sending promotional communications where permitted.

Our online store is powered by Shopify, which provides the e-commerce infrastructure used to operate our website and process customer orders.

Shopify and its service providers may process information necessary to provide services such as checkout, payment processing, security, analytics and website functionality.

Payments may be processed through third-party payment providers made available at checkout.

Depending on the payment method you choose, the relevant payment provider may collect and process payment details according to its own privacy policy and terms.

We do not intentionally store complete payment card information on our own systems.

Our website may use cookies and similar technologies to remember preferences, maintain shopping functionality, understand website usage and improve your experience.

Cookies may also be used to support analytics, advertising and personalised content, depending on the tools enabled on our website.

You may be able to control certain cookies through your browser settings or available cookie controls.

We may use analytics and advertising technologies to understand how visitors interact with our website and to measure the effectiveness of our marketing.

These technologies may include services provided by third-party analytics, advertising and social media platforms.

Depending on the configuration of our website, these services may collect information about browsing activity, device information and interactions with our website.

If you choose to receive marketing communications from us, we may send information about new jewellery collections, offers, promotions, products and other updates.

You can unsubscribe from promotional emails by using the unsubscribe option included in the communication or by contacting us directly.

We may share relevant information with trusted service providers when necessary to operate our business and provide services to you.

• E-commerce and technology providers.
• Payment processors and financial service providers.
• Shipping and courier partners.
• Website analytics and marketing service providers.
• Customer support and communication providers.

We may also disclose information where required by law, regulation, legal process or to protect our rights, customers and business.

We take reasonable measures to protect personal information against unauthorised access, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary to provide our services, complete transactions, maintain business and accounting records, resolve disputes, prevent fraud and comply with applicable legal obligations.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

Depending on applicable law, you may have rights regarding your personal information, which may include:

• Requesting access to personal information we hold about you.
• Requesting correction of inaccurate information.
• Requesting deletion of certain information where legally applicable.
• Withdrawing consent for certain communications where applicable.
• Unsubscribing from promotional communications.

To make a privacy-related request, please contact us using the details provided below.

Our website is not intended to knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review the situation.

Our website may contain links to third-party websites, applications or services.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, business practices or applicable requirements.

Any updated version will be published on this page with a revised "Last updated" date.